Priorities

As a business our priority has always been and remains to keep our clients, owners and leaseholders, employees and the community more generally safe whilst we go about the provisioning and administration of services on your behalf.

Monitoring

In common with others it is incumbent upon both of us, manager and client, to adhere to and act on advice provided by the World Health Organisation, UK Government and Public Health England. For our mutual benefit we will continue putting in place for ourselves necessary measures to continue supporting you, whilst also keeping abreast of developments as they occur and consulting with you when appropriate.

Cleanliness & Hygiene

It is our normal practice to maintain the highest standards of cleanliness in our premises and in our company vehicles. These undergo regular and thorough cleaning, supplemented now by additional sanitising throughout the day of door handles, handrails and heavily used areas. All this being said I must advise however that I have had to take the decision to close our office to visitors with immediate effect.

Business Resilience

As a services rooted company we have for some while now developed and placed reliance upon utilising remotely accessible solutions and this of course stands us in good stead to maintain operations including administration of services through these trying times, especially if travel were to be restricted. In common with the rest of the UK we have to plan ahead wherever possible, wait and see, and then assess and re-assess if and when issues arise.

On Site Services

As for site services providers, we are working our way through the various organisations liaising with them to establish their resilience. It goes without saying however that operations that necessitate direct human and social intervention (such as cleaning, gardening and the like) may at some stage be potentially compromised, whether through illness or movement restrictions. In common with the rest of the UK we have to plan ahead wherever possible, wait and see, and then assess and re-assess if and when issues arise.

Communication

Over the last few days, presumably on account of unprecedented usage, cellular networks have shown signs of strain by service outages. Nevertheless however we are reliably informed that difficulties encountered recently will be overcome. That being said, phone calls to our office are on the increase due to changed circumstances, potential infection concerns, and a whole raft of similar ‘what if’ type enquiries. With all of this in mind and to keep running as smoothly as possible through any transitional period, our preference at this time would be for contact to be made by email initially. Once received, the appropriate recipient can then either deal with the issue or facilitate a call back. Please be aware however that our regular phone lines remain open and available for use, but of course subject to service provider and network resilience.

Meetings

In terms of meetings, we don’t want anyone to have to take unnecessary risks at this time. Therefore, going forward, it may be that any proposed meetings might be held over the phone, perhaps as a conference call, or be postponed through to a later date.  If you already have a meeting booked in one of my colleagues will contact you to discuss arrangements appropriate to circumstance.

Continuity of service

In common with numerous other businesses we are somewhat reliant upon third-part providers, but that being said I do not anticipate a negative impact on continuity or the level of service we provide. Our present policy decisions are part of in-depth disaster recovery and contingency planning we have had in place for some while now. In conclusion, we are confident and ready and able to continue supporting you through and beyond this unprecedented period.