COMPLIMENTS & COMPLAINTS
We appreciate your feedback, and strive to improve the service we offer.
Please let us know if you have received exceptional service or would like to make us aware of anything you aren’t completely happy with.
Personal details are not compulsory, you can submit a compliment or complaint anonymously if you wish. However, if at a later date you wish to escalate a complaint to The Property Ombudsman, you have to have allowed us the opportunity to resolve the issue in question. For us to do that you will need to have provided details of the property/site, and your contact details so we can liaise on the issue.
In-house Complaints Procedure
If you have a complaint, please either fill in the form above (providing your personal details), or send us communication in the form of a letter. We will then respond in line with the timeframes set out below.
The Property Ombudsman
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review.
The Property Ombudsman Ltd
43-45 Milford Street
01722 333 306